Privacy Policy

Effective Date: Dec. 1st 2024

Welcome to Ukholo Lodge ("we," "our," or "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us.
By using our website (https://www.ukholo-lodge.co.za) and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:
a. Personal Information
When you use our website or submit a form, we may collect:
- Full Name
- Email Address
- Phone Number
- Dates of Stay
- Special Requests or
- Medical Information (only if relevant to our services, e.g., allergies or medical needs)

b. Non-Personal Information
We automatically collect certain information when you visit our website:
- IP Address
- Browser Type
- Pages Visited
- Date and Time of Visit
- Cookies and Similar Technologies (see Section 3)

2. How We Use Your Information

We use the information collected for the following purposes:
- To process bookings or reservations
- To respond to inquiries submitted via our webform
- To provide a seamless user experience
- To comply with legal obligations
- For internal record-keeping and improving our services
- To analyze website usage (via cookies) for improvements We will never sell or share your personal information for marketing purposes without your consent.

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device when you visit our website.
Types of Cookies we use:
Essential Cookies:
Necessary for website functionality.
Analytics Cookies:
Help us understand how visitors use our site.
Consent Cookies:
Track your consent preferences.
You can accept or decline cookies through our Cookie Consent Manager or adjust your browser settings.

4. Data Sharing and Storage

We may share your data:
With service providers assisting in website hosting, payment processing, or other operational tasks. If required by law or to protect our rights.
Your information is stored securely, and we take appropriate measures to safeguard it from unauthorized access.

5. Webform Data

When you submit your information via our website's contact or booking form, we use it solely to respond to your inquiries, process your booking, or fulfill your requests.
We retain this data only as long as necessary to provide our services or as required by law.

6. Your Rights

You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or outdated information.
- Withdraw consent for non-essential data collection.
- Request the deletion of your personal data, where applicable.

To exercise these rights, please contact us at info@ukholo-lodge.co.za or by calling us.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., booking platforms or social media). We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date."

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

Ukholo Lodge
Citrusdal, South Africa
Email: info@ukholo-lodge.co.za
Phone: +27 72 209 9029

By continuing to use our website, you acknowledge that you have read and agreed to this Privacy Policy.